DISPUTE RESOLUTION

Law no. 144/2015, of September 8th
In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative dispute resolution bodies:

1. CNIACC – National Center for Information and Arbitration of Consumer Disputes

Tel: 213 847 484;
E-mail: cniacc@unl.pt

2. CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center
   Tel: 289 823 135;
   E-mail: cimaal@mail.telepac.pt
3. Coimbra District Consumer Conflict Arbitration Center
   Tel: 239 821 690/289;
   E-mail: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Conflict Arbitration Center
   Tel.: 218 807 000 / 218807030.
   E-mail: juridico@centroarbitragemlisboa.pt;
   E-mail: director@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center
   Tel: 225 508 349 / 225 029 791;
   E-mail: cicap@mail.telepac.pt
6. Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court
   Tel: 253 422 410;
   E-mail: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
   Tel.: 253 617 604;
   E-mail: geral@ciab.pt
8. Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
   Address: Rua Direita, 27 – 1º Andar, 9050-405 Funchal;
   E-mail: centroarbitragem.sras@gov-madeira.pt

For more information see the Consumer Portal at www.consumidor.pt

Important: in the case of online sales, the Consumer Conflict Arbitration Center corresponding to the consumer’s domicile has jurisdiction.